Frequently Asked Questions (FAQ)
Yes, by completing and submitting our account application form which can be found on our homepage. As part of applying for an account with ACH, you will be required to provide a credit card payment or direct deposit for an agreed portion of the initial hire. Until your account application has been approved, your hire remains as COD and payment will be required at the end of the billing period by credit card or direct deposit.
Yes, unless you provide ACH with a certificate of currency as per section 11 of our terms and conditions. ACH encourage all customers to review our policy regarding damage waiver. Our terms and conditions can be found on our homepage.
Yes, where required ACH provide safety harnesses and these are charged as a separate hire item. The client can provide their own harnesses and must email a request that ACH do not provide harnesses with equipment hire.
Damage to harnesses will incur a replacement charge of $275.00 per harness and is not covered under the damage levy.
Common examples of damage include:
ACH RECOMMEND THAT IF THE HIRER IS A REGULAR USER OF EQUIPMENT THEY PURCHASE THEIR OWN HARNESSES.
Yes, under current regulations, a licence is required for high-risk work, which includes operating booms over 11 meters high.
Booms less than 11 meters high and all scissor lifts do not require a licence. However, ACH require operators to demonstrate that they have a level of competency in operating these EWPs.
This competency can be demonstrated by completing an EWP operator’s course run through a registered training organisation.
ACH may apply stand downs for wet weather and high winds if the office is contacted by phone, 1300 361 383, or email, firstname.lastname@example.org, prior to 10am that day.
Public holidays are subject to a stand down if the office is contacted any time prior to the public holiday. Stand downs will not be applied if requested after the public holiday.
The hire invoice will be adjusted to reflect the approved stand down at the end of the billing period if your account is within trading terms. Stand Downs will not be applied for:
The hirer can refuel the equipment during the course of the hire or at the completion of the hire. If you choose to have ACH complete the refuelling during the course of the hire then a request must be placed the day before by contacting the office on 1300 361 383 or email@example.com. The standard refuelling rate is $2.89 per litre including GST, this includes travel to and from site.
Please notify ACH immediately on 1300 361 383 if you require service for a breakdown, refuelling or technical advice.
Yes, if you require any form of technical support when selecting equipment for your site, one of our account managers will visit you to assist. This can be arranged by phoning 1300 361 383.
All electric EWPs must be charged on a daily basis.
Prior to return, all equipment should be swept out and washed down. Any paint or other substances must be removed. A $66.00 per hour plus chemical charge cleaning fee will be applied where a machine has been returned without an obvious attempt to clean the machine. Machines used in a concrete pouring environment MUST be washed down on a daily basis whilst on hire.
The minimum length of hire is one day with no limit as to the maximum hire period. Please note that when a hire period over lays with the EWP’s quarterly or annual service, ACH will require site access in order to undertake the service on the machine.
Risk assessments and operator’s manuals are located in the “black” operator’s box attached to the basket of each machine.
Yes, we deliver outside the ACT. A quote for transport charges will be provided prior to transportation taking place.
ACH provide a complete delivery and pickup service 7 days a week with no additional charges for weekend deliveries.
If a delivery or pickup occurs between the hours of 7pm and 5am an additional charge may apply. A quote will be provided on request, prior to transportation taking place.
Towable units may be self collected and are covered under the hirer’s general insurances.
Equipment requiring heavy vehicle transport may be self collected however full company vehicle insurance coverage must be emailed to firstname.lastname@example.org at least 1 day prior to collection.